Archetype: Italian Innovation in AI
The AI that Welcomes, Informs, and Guides your Customers
Interactive totems with artificial intelligence for retail, large-scale retail, hospitality, healthcare, and public spaces.
The AI that Welcomes, Informs, and Guides your Customers
Interactive totems with artificial intelligence for retail, large-scale retail, hospitality, healthcare, and public spaces.
Physical Spaces under Pressure, Non-Scalable Staff?
Waiting Customers and Queues
Customers and users often have to wait to receive assistance or information, with the risk of frustration and abandonment.
Overloaded Staff
Repetitive requests (basic information, directions, product availability, reservations) reduce time and efficiency, taking away space from complex cases.
Untracked Behaviors
There is no tracking of customer paths in-store or in public environments and of the most frequent questions, resulting in the loss of valuable data.
Arche-Totem
An In-Store AI Assistant that Works Alongside You.
Smart Welcome
Information on products and services, availability, and promotions always updated and accessible 24/7. Reduces queues and staff workload.
Personalized Self-Service Experience
Automates common requests, frees up staff for strategic activities, and offers personalized suggestions in compliance with GDPR and AI Act.
Multi-touchpoint
Integration with totems, tablets, smartphones, and voice assistants for an omnichannel experience.
Key Features
Interactive Info Point for Welcome and Customer Care.
Purchase Support: Product Availability, Offers, Digital Cart.
Directions: Interactive Maps to Navigate Complex Spaces (Shopping Centers, Hospitals, Trade Shows).
Dedicated Services: Reservations, Ticketing, Event Registrations.
Multilingual: Support in Multiple Languages for Tourists and International Users.
Integration with Business Systems via MCP.
How it Works
From physical access point to centralized data management,
AI accompanies customers and users through every phase of the experience.
1. AI totem installation
Interactive totems placed in strategic areas of stores, hospitals, airports, or public spaces, ready to welcome and assist users.
2. Integration with business systems
Integration with business systems via MCP.
3. User interaction
Users interact with the totem through touch screen, voice, or QR code, obtaining immediate responses, personalized suggestions, and multilingual support.
4. Analytics and continuous improvement
Intuitive dashboards collect data on usage, requests, and behaviors. The company obtains useful insights to optimize services, processes, and customer journey.
Privacy by Design
The security of your data is our top priority
Private AI and EU Data Sovereignty
Your data remains in Europe, on secure servers (on-prem/EU cloud) compliant with local regulations.
No External Training
Your data is never used to train external or third-party models.
Audit + Logging
Access control and complete tracking of all AI interactions and decisions for maximum transparency.
Compliant with GDPR and AI Act
Encryption in transit and at rest and full compliance with European regulations on privacy and AI use.
Typical Use Cases
Retail & Large-scale Distribution
Customers consult offers, check shelf availability directly from the totem, reducing search time and increasing sales opportunities.
Travel & Hospitality – Check-in and Digital Concierge
In hotels, airports, or stations, Arche-Totem manages check-ins, reservations, and provides multilingual assistance, improving welcome and reducing desk queues.
Healthcare & Pharma – Patient Welcome and Orientation
Totems positioned in hospitals or clinics simplify registration, queue management, saving valuable time for staff.
Trade Shows and Events – Registrations and Interactive Info
Visitors can register, receive badges, search for exhibitors, and obtain updated information independently, reducing pressure on organizational staff.
Corporate & Offices – Internal Assistance for Employees
Can be installed in corporate headquarters as an internal support point: HR FAQs, meeting room reservations, IT ticket management, or administrative requests.
Public Spaces – Digital Counter for Services
In municipalities, utilities, or public entities, Arche-Totem becomes an access point for forms, ticketing, or citizen information, active 24/7 without counter queues.
Achievable Results
- Staff workload reduction 40%
- Increase in customer satisfaction 30%
- In-store conversion 15%
- Traceable customer journey 100%
- Questions resolved 85%
Want to Bring AI to your Physical Spaces?
AI Agent - Technical Specifications
Intelligent assistant capable of understanding, interacting, and guiding the user through complex data, content, and processes, making every interaction natural, effective, and tailored.
- Usage mode: SaaS
- Integrations: external AI models via API
- Compatibility: Web / iOS / Android
- Guidelines for creating an effective Knowledge Base
- Phone, chat, and email support
- AI Act compliance, private AI, servers in Italy
- Engine training with company documentation
- Cartoon, 3D AI Agent, 3D Human
- Responses generated via AI in real-time based on company documentation
- Voice and text dialogues; customizable voices, with intonations and expressions that make them similar to human ones
- Immediate, precise, reliable responses available 24/7
- Increased service efficiency and process automation
- Quick and centralized access to company information
- Innovation in interaction and experience
- Reduction in internal user support time and costs
- Multilingual access from any device
Frequently Asked Questions
Does the Totem Replace Staff?
No, it supports them by reducing repetitive workloads and leaving complex cases to operators.
Is it Customizable?
Yes, it is customizable both in physical design and in AI flows, meaning the logic and sequence of assistant interactions, which can be adapted to business processes, content, and the type of experience desired.
Is it Compatible with Existing Totems?
It is compatible with any totem based on Android or accessible via web browser.
What Languages Does it Support?
Native Italian + multilingual for text/voice channels.
Contact Us
Do you have questions or need support?
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