Archetype: Italian Innovation in AI
The Artificial Intelligence that Welcomes your Guests, Trains your Staff, and Speaks many Languages
Welcome your guests with a multilingual AI assistant that responds, books, and guides, ensuring data security and always-available services.
The Artificial Intelligence that Welcomes your Guests, Trains your Staff, and Speaks many Languages
Welcome your guests with a multilingual AI assistant that responds, books, and guides, ensuring data security and always-available services.
Challenges in the Travel & Hospitality Sector
Customers are increasingly connected. But is your service still on a schedule?
Too many Repetitive Questions
Reception and staff overwhelmed by recurring requests (check-in, schedules, services), resulting in longer wait times for guests.
High Staff Turnover
Seasonal staff that frequently changes between facilities, with non-uniform training that is difficult to standardize.
Lack of Multilingual Support
Difficulty in communicating effectively with international clients, reducing the quality of experience.
Unclear or Dispersed Information
Questions and answers fragmented across brochures, websites, and reception desks, with risk of errors or inconsistencies.
Absence of Tracking
Guest interactions are not recorded or analyzed, making it difficult to improve services and processes.
Limited Assistance
Customer support is only available during service hours, leaving 24/7 requests uncovered.
A 24/7 AI Assistant that Communicates Clearly with Customers and Staff
Private AI agents that engage in voice and text, trained on internal materials, services, and procedures.
Always Available Virtual Concierge
A multilingual AI assistant welcomes the guest, provides information on services, schedules, and bookings, improving the experience at every stage of the stay.
Digital Assistant for Portals and Apps
Integrated into the hotel’s website or app, it responds to customer requests and guides the booking of rooms, services, and activities, 24 hours a day.
Personalized Tour Guide
The AI accompanies the guest in discovering the area with suggestions on restaurants, events, and local attractions, adapted to their preferences and spoken language.
Training and Support for Staff
Arche-Tutor helps the facility’s team with interactive training and immediate assistance on operational procedures, maintaining a high level of service.
What You Can Concretely Do
Use Cases
Digital Concierge in Hotels or Resorts
A 24/7 AI assistant that answers frequent questions, manages check-in/out, and reduces the load on the reception desk.
Pre-stay Website Assistant
AI agent integrated into the website or portal that clarifies doubts before booking, improving conversions and satisfaction.
AI Guide in the Facility
A digital companion that provides tourist information, schedules, and personalized advice during the stay.
Support for Internal Bookings
The AI manages requests for restaurants, spa, shuttles, and events, facilitating upselling and optimizing the guest experience.
Key Benefits in Hospitality with AI
- Reduction in front desk requests up to 40%
Digital concierges and AI FAQs reduce the volume of repetitive questions (Hotel Tech Report).
- Requests handled autonomously by AI up to 75%
AI assistants respond without human intervention, freeing up staff (HospitalityNet).
- Percentage of satisfied guests up to 77%
Guests choose digital channels for quick and 24/7 communications (Trend 2025).
More Efficient Training with AI Avatars
Faster and more engaging training for staff and seasonal workers.
Why Archetype in the Travel & Hospitality Sector
Private and Secure AI
Guest data managed in a protected environment, without use for public models and in full compliance with GDPR and AI Act.
Multilingual Voice and Text
AI agents that speak multiple languages and maintain a tone consistent with the brand, ideal for hotels and facilities with international guests.
Multichannel and Integrable
Totem, web, mobile: AI is wherever the guest needs it and can integrate, through standard protocols, with existing systems.
Scalable and Adaptable
From small facilities to large international resorts: flexible configurations, monitorable KPIs, and progressive implementation.
Do You Want to Offer a Memorable and Modern Experience to your Guests?
Frequently Asked Questions
Do Guests Accept Interacting with AI?
Yes. Research shows that guests appreciate quick and 24/7 available services. A digital concierge reduces waiting times and improves satisfaction.
Can AI Replace Human Staff?
No. AI supports the staff, handling repetitive requests and leaving high-value welcoming and relationship tasks to people.
How Does it Integrate with Hotel Systems?
Archetype’s AI Agents easily connect to tools already in use, without requiring radical replacements.
Which Languages are Supported?
AI assistants work in voice and text, multilingual. The language range adapts to the guest profile of the facility.
How is Guest Data Protected?
All data is managed in a private and secure environment, not used for public models, and always in compliance with GDPR and AI Act.
Contact Us
Do you have questions or need support?
We are here to help you. Contact us for a quick response or fill out the contact form.