Archetype: Italian Innovation in AI
The AI that Improves Relationships with your Customers while Reducing Costs
Immediate responses, 24/7 service, and natural conversations for effective and efficient customer care.
The AI that Improves Relationships with your Customers while Reducing Costs
Immediate responses, 24/7 service, and natural conversations for effective and efficient customer care.
Is Customer Service under Pressure?
Repetitive and Costly Requests
60% of requests are simple and repetitive, but consume valuable time and resources.
Long Waits and Dissatisfied Customers
Long response times are the primary cause of customer abandonment and dissatisfaction.
Overloaded Teams and High Turnover
Operators are overwhelmed by trivial requests, resulting in stress and turnover.
AI Assistant
An AI Assistant that Works with your Team, not Instead of It
24/7 Automated Responses
Provides instant 24/7 support, without waiting, even after hours and on weekends.
Customizable Tone and Content
Adapts language to your brand and audience, maintaining consistency across all channels.
CRM and Ticketing Integration
Connects to your existing systems to provide contextual responses and create tickets when necessary.
Key Features
Natural Conversations in Italian and Multilingual (Text and Voice).
Support for Integration with Human Operators
Adaptable Configurations for Different Use Cases
Customizable Reporting and KPI Monitoring
Agent-ready Mode
Flexible Installation (Cloud, On-Premise, or Hybrid)
How it Works
From content upload to results monitoring, Arche-Assistant follows a simple and transparent workflow that accelerates implementation and ensures immediate value.
1. Content ingest & preparation
Arche-Assistant acquires the company knowledge base (documents, FAQs, manuals, internal policies). This enables the system to understand industry-specific language and minimize interpretation errors.
2. Training & optimization
Through private AI models, targeted fine-tuning is performed with reinforcement learning. The result is an assistant that responds accurately while maintaining consistency with the corporate tone of voice.
3. Integration with channels & systems
Arche-Assistant securely connects to business systems through standard protocols, ensuring operational continuity and seamless integration with the existing IT ecosystem.
4. Monitoring & continuous improvement
Analyzes KPIs such as response times, deflection rate, and customer satisfaction, identifying areas for improvement.
Privacy by Design
The security of your data is our absolute priority
Private AI and EU Data Sovereignty
Your data remains in Europe, on secure servers (on-prem/EU cloud) compliant with local regulations.
No External Training
Your data is never used to train external or third-party models.
Audit + Logging
Access control and complete tracking of all AI interactions and decisions for maximum transparency.
GDPR and AI Act Compliant
Encryption in transit and at rest and full compliance with European regulations on privacy and AI use.
Typical Use Cases
Order and Shipping Support
FAQs, order tracking, shipping status, returns, and refunds managed automatically 24/7.
Smart FAQs
Contextual responses to frequently asked questions with natural language understanding.
Post-sales and Complaints
Management of post-purchase requests, basic technical assistance, and complaint routing.
Pre-sales Support
Information on products and services, comparisons, availability, and personalized recommendations to guide purchases.
Achievable Results
- Reduction in average request handling times up to 40%
- Decrease in ticket volume up to 50%
- Increase in Customer Satisfaction Score (CSAT) up to 25%
- Increase in human operator productivity up to 30%
(Sources: McKinsey “The State of AI in 2025”; Gartner “Customer Service and Support AI Impact Report 2024”; CMSWire 2024 “How Generative AI Improves Customer Experience Metrics”)
Ready to Transform your Customer Care?
AI Agent - Technical Specifications
Intelligent assistant capable of understanding, interacting, and guiding the user through complex data, content, and processes, making every interaction natural, effective, and tailored.
- Usage mode: SaaS
- Integrations: external AI models via API
- Compatibility: Web / iOS / Android
- Guidelines for creating an effective Knowledge Base
- Phone, chat, and email support
- AI Act compliance, private AI, servers in Italy
- Engine training with company documentation
- Cartoon, 3D AI Agent, 3D Human
- Responses generated via AI in real-time based on company documentation
- Voice and text dialogues; customizable voices, with intonations and expressions that make them similar to human ones
- Immediate, precise, reliable responses available 24/7
- Increased service efficiency and process automation
- Quick and centralized access to company information
- Innovation in interaction and experience
- Reduction in internal user support time and costs
- Multilingual access from any device
Frequently Asked Questions
Does Arche-Assistant Replace Operators?
No: it handles recurring requests and passes complex cases to operators with complete context.
Do You Need to Rewrite Content for Training?
No, but we recommend brief pre-processing to maximize quality and coverage.
Can it Only be Used in the Cloud?
No, also on-premise or hybrid, with data in EU or even in Italy.
What Languages Does it Support?
Native Italian + multilingual for text/voice channels.
Contact Us
Do you have questions or need support?
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