Archetype: Italian Innovation in AI
Enhance Customer Experience with Secure and Personalized AI
Quick responses, natural interactions, and always protected data: Archetype’s AI elevates customer service quality.
Enhance Customer Experience with Secure and Personalized AI
Quick responses, natural interactions, and always protected data: Archetype’s AI elevates customer service quality.
Challenges in Customer Experience
Often fragmented and impersonal digital experiences
High Abandonment Rate
Users leave the site when they don’t find immediate answers to their questions.
Unused FAQs
FAQ sections are often ignored because they lack information.
Inconsistent Tone across Channels
Fragmented communication. Inconsistent style and content across channels.
Customer Care Overload
Teams overwhelmed by repetitive requests that could be automated.
A Single AI that Speaks like your Brand
Archetype transforms customer experience with natural, personalized, and always consistent responses.
Guide and support customers on the website, eCommerce, totems, mobile
A single AI providing assistance across all channels, maintaining smooth and natural conversation.
Consistent and Always Updated Responses
Content synchronized in real-time across all touchpoints, for a uniform and accurate experience.
Brand-safe, Multichannel, Intelligent
An AI that reflects your brand’s values and tone, with full control over responses and zero risks.
What AI Can Concretely Do
Personalized Conversations 24/7
Immediate and contextual responses at any time, reducing wait times and improving satisfaction.
- AI agent that understands intentions
- Personalized responses based on user history
Pre-sales Support
Guide customers in choosing the products and services best suited to their needs, increasing conversions.
- Personalized product/service recommendations
- Answer technical questions and comparisons
Automated Post-Sales
Automated management of post-purchase requests, order tracking, and first-level technical support.
- Order tracking and updates
- Returns management and common issues
Intelligent Site Navigation
Guide users to the most relevant information and pages, improving navigation experience.
- Contextual navigation suggestions
- Advanced search with semantic understanding
Achievable Results
- Reduction in management times up to 40%
AI automation speeds up responses and cuts queues (Gartner, Customer Service & Support Predictions).
- Increase in customer satisfaction up to 25%
Faster and personalized interactions improve CSAT and NPS (Forrester CX Index).
- Reduction in operational costs up to 30%
AI optimizes resources and reduces repetitive tasks (McKinsey, State of AI 2023).
- Reduction in abandonment rate up to 20%
Improved customer journey and proactive assistance reduce churn rates (PwC Future of CX Report).
- Increase in mobile conversions up to 30%
Conversational AI and real-time support boost engagement and sales from smartphones (Google/Ipsos, Mobile Experience Research).
- Increase in time spent on site up to 15%
Dynamic content and immediate assistance encourage customers to interact longer (Forrester, The Digital CX Playbook).
Archetype Speaks like your Team
Seamless integration with your systems and your brand’s tone of voice.
Customizable Language
The AI adopts your brand’s tone, style, and vocabulary, creating an authentic and recognizable experience.
Integration with Company Systems
Securely integrates with company systems, ensuring consistent and updated data.
Approved and Traceable Responses
Maintain full control over AI responses, with pre-approval and continuous monitoring.
A Single Assistant for Every Touchpoint
Smooth and consistent experience across all contact channels
WEB
Site navigation assistant
SMARTPHONE
Mobile-accessible assistance
TOTEM
Assistance in physical locations and showrooms
Customers can start a conversation on one channel and continue it seamlessly on another, with full context memory.
What Makes Archetype Different
Natural Italian
Specifically designed for Italian, it understands nuances and local cultural references without approximate translations.
Data Sovereignty with Private AI
Servers within the European perimeter, data never shared with third parties, full GDPR and new European AI Act compliance.
No Lock-In
Maintain ownership of your data and content. You can export or migrate them whenever you want, without constraints or penalties.
Simple and Controllable UX
Intuitive interface that allows even non-technical users to manage, update, and monitor the AI without relying on developers.
Do You Want to Offer your Customers the Experience They Expect?
Discover how Archetype can transform your customer experience across all channels,
with measurable results and a quick ROI.
Ready to Improve your Customer Experience?
Discover how Archetype’s AI solutions can help you reduce costs, increase satisfaction, and create valuable relationships with your customers.
Frequently Asked Questions
Does Archetype Completely Replace Human Customer Care?
No. Archetype automates the most common and repetitive requests, reducing queues and wait times. Human staff remains central for complex and high-value cases.
Is the AI Secure in Handling Customer Data?
Yes. The Archetype platform is designed with a privacy-by-design approach, compliant with GDPR and AI Act, ensuring data sovereignty and protection.
In which Sectors Can Customer Experience be Improved with Archetype?
Financial Services & Insurance, Retail & GDO, Healthcare & Pharma, Manufacturing, Energy & Utilities, Travel & Hospitality: the AI is flexible and adapts to different contexts.
How Does Archetype Integrate with Existing Systems?
Through standard protocols, Archetype can integrate with CRM, ERP, ticketing systems, and e-learning platforms.
Connection methods are defined on a case-by-case basis, according to the client’s needs and infrastructure.
What is the Impact of Archetype on Customer Experience Costs and ROI?
Archetype reduces operational costs by automating most first-level requests and improving staff efficiency. At the same time, it increases customer satisfaction and retention, generating a measurable return on investment within the first months of adoption.
Contact Us
Do you have questions or need support?
We are here to help you. Contact us for a quick response or fill out the contact form.